1. Purpose
These terms of use (the “Terms”) govern the use of the EOLE – Jet Lag Reset mobile app (the “App”) and the eolejetlag.com website (the “Website”), together the “Service”, published by EOLE, a French simplified joint-stock company (SAS) with a share capital of 20 000 €, registered in Paris under no. 928 324 987, 8 rue Tardieu, 75018 Paris, France (“EOLE”).
By downloading or using the Service, you accept these Terms. If you do not accept them, do not use the Service.
2. The Service
EOLE provides personalized protocols, based on chronobiology, to limit the effects of jet lag when traveling: guidance on sleep, light exposure, hydration, breathing and movement, optional guidance on melatonin timing, and guided sessions. The App works offline, including in airplane mode. The Website presents the Service and offers a free jet lag calculator.
3. Health warning — please read
The Service is a wellness product. It is not a medical device: it does not diagnose anything and does not replace advice from a health professional. Results vary from one person to another.
- Ask your doctor before following a protocol if you are pregnant or breastfeeding, have a sleep disorder or a chronic condition (including epilepsy, diabetes, heart disease or a psychiatric condition), or take medication.
- Melatonin guidance only concerns timing. Whether to take it is your decision: ask a doctor or pharmacist and follow the manufacturer's instructions.
- Do not drive or operate machinery if you feel drowsy. Stop any breathing or movement exercise immediately if you feel unwell.
- Always follow the crew's safety instructions.
4. Access to the Service
The App can be downloaded free of charge from the App Store and Google Play. Your first flight protocol is free; some features require a subscription, a pass or a partner code. The Service requires a compatible device; an internet connection is needed to download the App and to make a purchase.
Children under 15 must use the Service with the consent of a parent or legal guardian.
5. Subscriptions, passes and payment
Purchases are made through Apple or Google and are subject to their terms. The price, duration and renewal conditions of each offer are shown in the App and in the store before purchase. Prices include all taxes.
A subscription renews automatically at the end of each period unless you cancel it at least 24 hours before it ends, from your App Store or Google Play account settings. Deleting the App does not cancel a subscription.
As the Service is digital content supplied immediately after purchase, you agree that its supply starts at purchase and you therefore waive your right of withdrawal, in accordance with Article L221-28 of the French Consumer Code. Refund requests are handled by Apple or Google under their own rules.
6. Partner codes and enterprise plans
A code provided by your employer or a partner is personal and may not be transferred. Its content and validity period are agreed with the partner. EOLE may deactivate a code in case of misuse or fraud. Where a contract has been signed between EOLE and your employer, its terms prevail over these Terms for that offer.
7. Intellectual property
The Service and all its content (protocols, texts, sessions and audio recordings, visuals, trademarks, logos, code) belong to EOLE or its partners. EOLE grants you a personal, non-exclusive and non-transferable license to use the App for private purposes. Copying, modifying, extracting, reselling or decompiling all or part of the Service is prohibited.
8. Your use of the Service
You agree to use the Service fairly and lawfully and not to interfere with its operation or security.
9. Availability and changes
EOLE makes its best efforts to keep the Service available and working properly, and may change it, in particular through updates. Temporary interruptions may occur for maintenance or reasons beyond our control.
10. Liability
The Service provides general personalized guidance whose effectiveness depends on many individual factors. To the extent permitted by law, EOLE is not liable for indirect damage, or for the consequences of using the Service in breach of these Terms or of the health warning in section 3.
Nothing in these Terms limits EOLE's liability for gross negligence, wilful misconduct or personal injury, or the rights you have by law as a consumer, including the legal guarantee of conformity for digital content.
11. Personal data
How we process your data is described in our privacy policy.
12. Term and termination
You can stop using the Service at any time by deleting the App. Subscriptions are cancelled from your App Store or Google Play account (see section 5).
13. Changes to these Terms
EOLE may change these Terms. The version in force is the one published on the Website, with its update date. If we make a significant change, we will let you know in the App; if you do not accept it, you can stop using the Service and cancel your subscription.
14. Governing law and disputes
These Terms are governed by French law. If you have a problem, please contact us first at contact@eoleapp.com: we will do our best to find an amicable solution.
Failing an amicable solution, disputes are brought before the competent courts. If you are a consumer, you may also bring proceedings in the courts of your place of residence, and you keep the protection of the mandatory rules of your country of residence.
15. Contact
EOLE — 8 rue Tardieu, 75018 Paris, France — contact@eoleapp.com
This English version is a translation; in case of discrepancy, the French version prevails.